Services

Our holistic service approach falls into 3 categories: Compliance and Service Provider Assessment, Solutions Innovation, Management & Implementation.

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Compliance & Assessment

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Solutions Innovation

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Implementation & Facilities services

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Specialised Services

We support the clients’ compliance, training, implementation and management of soft service (commercial & retail) solutions from a 360-degree perspective.

Compliance and Service Provider Assessment:

Business analysis is at the heart of what we do, understanding the business requirements and objectives. We focus on risk reduction and our integrated management solution will ensure you are better able to leverage your time and focus on your core business.

Services offered include:

  • Risk management and assessment.
  • Service provider assessment and maintain standards as per SLA.
  • Ongoing service evaluations (address ‘red-flag’ issues timeously) by way of Monthly, quarterly, Bi-annual and annual audits as well as cost re-evaluations.
  • Tender process facilitation and BOQ development.
  • Re-design of the BOQ in line current status and future cost saving initiatives to include COVID hygiene strategies.
  • Master Services Schedule construction and implementation.
  • Compliance audits (statutory, SLA, and architectural specifications) and high-level assessments including QMS (quality management systems).
  • Re engineering processes to obtain objectives and improve operational efficiencies and effectiveness.
  • ISO9001 & 14001 compliance audits

Solutions Innovation

We see our role as a relationship facilitator that ensures an evergreen and sustainable relationship between client and supplier.

Services offered include:

  • Soft service integration (facilitation and implementation) solutions
  • SETA accredited training / on-site practical staff training
  • SBU Initiative facilitation
  • Custom designed BBBEEE transformation strategy and mentorship programs
  • Introduce operational rescue lifelines and new cost savings strategies

Implementation and Facilities services

With over two decades of experience in the soft-service industry, we pride ourselves on having a grass-roots level of insight. Having built this business as start-up entrepreneurs, we have an understanding of the level of quality in services and products that every client expects and more.

Services offered include:

  • Asset management (OPEX efficiencies)
  • Payroll analysis across portfolios
  • Implementation and management of designed turn- around strategies
  • Unannounced site inspections with direct and conclusive feedback directly to landlords or property managers.
  • Time in motion studies
  • Flow cleaning strategies
  • Operational CAPEX analysis
  • Hygiene Strategies.
  • Implement COVID hygiene solutions with linked costs to current business activities (tenant status) and foot counts.
  • Green cleaning systems
  • Supply of PPE and deep sanitization products (COVID-19 viral strategies)
  • Project based property portfolio analysis

Full Circle Managed Solutions has the experience and insight to transform the way soft services are managed.

We have worked in many industries, including:

  • Retail sector (Redefine / Fountainhead / Liberty / Old Mutual)
  • Corporate (Liberty / SABC / Vodaworld / MTN)
  • Health & hospitals (Netcare)
  • Pharmaceuticals (Johnson & Johnson)
  • Food safety (HACCP) (Willard’s / Tiger Brands)
  • SOE’s (Denel & Armscor)
  • Industrial sectors / warehousing (Nissan SA / Kemtek)
  • Manufacturing plants (MPact)
  • Aviation, transport and logistics (ACSA / PRASA)
  • Mining & resources
  • International soft service experience (United Kingdom & Sub-Saharan Africa)